3 Jobs in Baltimore, MD
SAIC is Hiring a Computer Support Specialist Near Baltimore, MD
Job Details
Location: BALTIMORE, MD, US
Date Posted: 2024-04-24
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Description
SAIC is currently hiring a Senior Computer User Support Specialist to help support the US Army Corps of Engineers RITS Program in Baltimore, MD.
**Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis.
Job Duties:
- Provides second-tier support to end-users for PC, server, mainframe applications, and hardware.
- Handles problems that the first-tier help desk support is unable to resolve.
- May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
- Maintains currency and high level of technical skill in field of expertise.
Required Education and Experience:
- AA/AS degree from an accredited college in a related discipline and 3 years of applicable experience, or equivalent experience/combined education
- Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A CE, Network CE, SSCP, CCNA-Security certifications)
- Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.
- Interim Secret Clearance required prior to start
- Experience supporting Windows 10, and MS Office 2013
- Experience using Remedy or a similar ticketing system.
- Strong analytical and follow through skills.
- Strong verbal and written communications skills.
- Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
- Ability to work well independently on defined tasks.
- Experience maintaining Xerox, Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits)
- Prior USACE/ACE-IT experience
- Experience working in a DoD environment
- Experience supporting Office 365
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Job Summary
Full Time
IT Outsourcing & Consulting
$51k-63k (estimate)
03/30/2024
06/26/2024
saic.com
LAKE HAVASU CITY, AZ
15,000 - 50,000
2013
Public
RICHARD SPANGLER
$5B - $10B
IT Outsourcing & Consulting
Related Companies
About SAIC
SAIC provides lifecycle services and solutions in the technical, engineering, and enterprise IT markets.
The job skills required for Computer Support Specialist include Technical Support, Written Communication, Help Desk Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Computer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Computer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Computer Support Specialist positions, which can be used as a reference in future career path planning. As a Computer Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Computer Support Specialist. You can explore the career advancement for a Computer Support Specialist below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
